• HOW LONG DOES SHIPPING TAKE? 
    • 2-5 business days after you have received your order confirmation. 
    • All orders will be wrapped in custom made and sent via SF Express. Tracking details will be sent directly to you via email. 
  • WHERE DO I PICK UP MY ORDER FROM?
    • If you selected self pick-up, your order can be picked up from 98 Granville Road, Unit 804, 8/FL East Ocean Center, Tsim Sha Tsui Kowloon. 
    • Orders can be picked up Monday to Friday, from 2pm - 6pm. 
  • HOW DO I TRACK MY ORDER?
    • As soon as your order has been shipped, tracking will be emailed to the email address you have provided. You can track your package from the link provided in this email. If you do not receive a tracking number, please email us at mykchillisauce@gmail.com
  • EXCHANGE/RETURNS/REFUNDS
    • We do not accept any exchanges, returns or refunds. We will replace any product that has been damaged due to delivery. Please contact us immediately if this is the case. 
  • STORAGE OF PRODUCT
    • If unopened, product can be stored at room temperature till best before label on the bottom of the bottom. Once opened, please refrigerate up to 6-8 weeks.